In order to raise employee satisfaction in this group's purchasing division, standards were laid down for the structuring of procedures and internal communication. Purchasing processes could then be reduced and designed to be more efficient.
Challenge
Employee surveys within purchasing had identified dissatisfaction with internal communication in the purchasing function, with the way procedures were structured and with the processes used by the group purchasing function
Service
Information and communication:
- Establishing rules and standards for internal purchasing communication, the passing on of information and the need for approval and sign-off
Workflow structuring:
- Mapping of responsibilities per employee and tasks
- Establishing rules for absence cover
- Establishing target profiles (tasks, skills, responsibilities)
- Capture of essential internal interfaces
Processes:
- Mapping of current processes
- Design of key and support processes for purchasing
Key data
- Duration: 6 months
- Scope of brief: 70 FTE
- Sector: Financial services
- Company size: 19 000 employees
Results
Workflow structure
- Design of workflow structures incl. procurement and customer interfaces
- Safeguarding of workflow structures by specifying new role profiles incl. tasks, skills and responsibilities
Processes
- Capture and documentation of purchasing processes
- Development of standards for reducing the number of processes
- Sign-off of target processes
Summary
Establishing standards and procedures for workflow structure and communication, process streamlining, and better use of tools:
- Increasing process efficiency
- Interface reduction
- Improved communication
