Structuring of procedures and processes

In order to raise employee satisfaction in this group's purchasing division, standards were laid down for the structuring of procedures and internal communication. Purchasing processes could then be reduced and designed to be more efficient.


Employee surveys within purchasing had identified dissatisfaction with internal communication in the purchasing function, with the way procedures were structured and with the processes used by the group purchasing function


Information and communication:

  • Establishing rules and standards for internal purchasing communication, the passing on of information and the need for approval and sign-off

Workflow structuring:

  • Mapping of responsibilities per employee and tasks
  • Establishing rules for absence cover
  • Establishing target profiles (tasks, skills, responsibilities)
  • Capture of essential internal interfaces


  • Mapping of current processes
  • Design of key and support processes for purchasing

Key data

  • Duration: 6 months
  • Scope of brief: 70 FTE
  • Sector: Financial services
  • Company size: 19 000 employees


Workflow structure

  • Design of workflow structures incl. procurement and customer interfaces
  • Safeguarding of workflow structures by specifying new role profiles incl. tasks, skills and responsibilities


  • Capture and documentation of purchasing processes
  • Development of standards for reducing the number of processes
  • Sign-off of target processes


Establishing standards and procedures for workflow structure and communication, process streamlining, and better use of tools:

  • Increasing process efficiency
  • Interface reduction
  • Improved communication


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