Challenge
- Heterogeneous IT landscape, e. g. use of AMETRAS and SAP for the P2P process
- Different execution of the purchasing process across companies
- Limited transparency about demand sources, suppliers, complex contracts with impact on operating costs
- Lack of process conformity, multitude of process sequences and non-transparent costs
Service
- Connection to Celonis for mapping the as-is purchasing process flows
- Development of the P2P to-be process and identification of trade-specific key figures, e. g. delivery reliability (price, quantity, time), document type by order volume
- Provision of needs-based analyses in Celonis e. g. for the evaluation of order processes, suppliers, deviation of the order confirmation checks, manual changes
- Illumination of process chains with regard to standardization and automation
- Identification of error sources and creation of a catalog of measures for mitigation, e. g. to increase the rate of on-time deliveries
Key data
- Duration: 6 months
- Scope of brief: 100 FTE
- Sector: furniture dealer
- Company size: 8.000 employees
Results
- Scalable on-demand visualization of business processes and process variants
- Rapid identification of major sources of errors and critical deviations from the to-be process
- Provision of analysis conformance check for continuous monitoring and to increase process compliance
- Uncovering of optimization potentials, such as paid goods that have not been delivered, double payments, last minute order cancellations, delivery and time displacement of goods delivery
- Productivity increase and further development of employees through success control
- Establishment of management reporting for regular communication
Summary
- Creation of transparency in the purchasing process across all companies
- Development of PPIs and KPIs to manage purchasing and ensure compliance requirements are met
- Increasing the automation rate and operational efficiency by using the Action Engine
