Challenge
- Intransparency of performance in purchasing and accounting compared to the competition
- Interdepartmental cooperation to identify the direction of development
- Uniform control through KPI's in purchasing and accounting
Service
- Analysis of the status quo by means of an online survey, request for figures/data/facts and a self-assessment
- Evaluation of the online questionnaires and self-assessment
- Determination of the maturity level by comparison with best practices
- Classification of the results along 12 performance dimensions of the Performance Compass
- Creation of a strengths/weaknesses profile for 5 performance dimensions
- Derivation of recommendations for action and presentation of results with follow-up activities
Key data
- Duration: 1 month
- Mandate scope: 10 PT
- Industry: Insurance
- Company size: ~1,400 employees
Results
- Transparency about strengths and weaknesses
- Maturity assessment along 12 performance dimensions: Strategy & goals, structural & process organization, controlling, plan-to-strategy, source-to-contract, requisition-to-pay, digitization, risk management,
- Sustainability, Data & Quality Management, Communication, Human Resources Management
- Dedicated analysis of the performance of the end-to-end process
- Classification of performance through best practice comparison
- Creation of a benefit-implementation duration matrix for recommendations for action
Summary
- New perspective through objective assessment of performance and comparison with best practices
- Targeted starting points for improving purchasing and accounting
- High acceptance of the results through active stakeholder involvement
