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Optimization of service provider management

Challenge

  • No transparency about cost for external services
  • Lack of reporting and controlling tools for external services
  • Unclear responsibilities for selected cost types
  • Heterogeneous structures

Service

  • Formation of cost cluster “External Services“ to harmonize the purchasing and finance perspective
  • Development of guidelines for retail-specific standards
  • Development of an evaluation model for consulting types, for better comparability of skills and prices
  • Creation and establishment of a governance-model for cost control
  • Monthly cost reporting of plan, actual, forecast and target values at management level
  • Creation of a methodology toolbox to reduce cost

Key data

  • Duration: 6 months
  • Scope of brief: 60 FTE
  • Sector: Financial services
  • Company Size: 10,000+ employees

Results

  • Sustainable reduction of consulting costs by implementing measures to avoid and reduce costs
  • Creation of a transparent and comprehensible cost control process from demand planning to reporting
  • Definition of cost types and responsibilities as well as committee deliveries and interfaces
  • Anchoring cost governance and transfer to line responsibility
  • Improve the role of purchasing in the company

Summary

  • Creating spend transparency for external services
  • Realization of cost reduction potential due to application of methods, standards and tools
  • Process compliance through establishment of cost governance

 

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