Optimization of the IT service management process
A German financial services provider needed transparency regarding the costs for external services, structures and responsibilities. The aim was to create a set of instruments for the management of external service provider to enhance spend transparency in order to leverage cost reduction opportunities.
As part of a merger of two financial institutes, the purchasing department of both companies had to be consolidated. STÖHR FAKTOR supported the implementation of new structures for the organizational and operational structure, the harmonization of tools and processes within procurement as well as the consolidation of policies. Continuous change management was the central element.